Turnaround time is 1-2 weeks from the date the order is placed depending on current orders. This is subject to change at any time without notice. Turnaround time does not include shipping timeframe.

Once item ships you will receive shipping info with tracking. All orders ship either UPS or USPS unless otherwise specified or an alternative shipping method is selected. 

Home to Heart is not responsible for lost or stolen packages or shipping issues once the package leaves our facility. Once the package leaves our facility, the responsibility lies with our shipping carrier (UPS or USPS).  Please watch the tracking info in your shipment email for updates on the location of your order.  

Being a small shop, we do not accept returns on products. If an item should arrive damaged, please reach out to us within 7 business days of delivery at hometoheartcreations@gmail.com and we will work through how to proceed with a replacement.